10 Delivery Management KPIs You Should Be Tracking

In logistics, what gets measured gets improved. To run a smooth, profitable delivery operation, you need to track the right performance indicators. With Hellodropy, you don’t just collect data—you get meaningful insights. Here are 10 essential KPIs (Key Performance Indicators) every delivery-driven business should monitor.

1. On-Time Delivery Rate

How often are deliveries made on time? This KPI directly impacts customer satisfaction and loyalty. Hellodropy tracks this in real time and over time, helping you spot bottlenecks and delays.

2. Average Delivery Time

This shows the average time it takes to complete a delivery from dispatch to drop-off. The faster (and more consistent), the better.

3. Delivery Success Rate

This measures the percentage of deliveries completed without any issues (like failed deliveries, returns, or address errors).

4. Route Efficiency

Are your drivers taking the optimal path? With Hellodropy’s route optimization tools, you can measure and improve miles driven per delivery or delivery time per mile.

5. Cost per Delivery

Track how much each delivery costs you—including fuel, labor, maintenance, and admin costs—so you can manage margins and pricing.

6. Driver Productivity

Monitor how many deliveries a driver completes during a shift and how efficient they are across different routes.

7. Customer Satisfaction Score (CSAT)

Track feedback directly from customers post-delivery. Hellodropy lets you collect ratings and comments for continuous service improvement.

8. Fuel Consumption

High fuel costs can eat into your profits. Monitoring usage helps identify waste and optimize fuel efficiency.

9. First Attempt Delivery Rate (FADR)

Delivering a package the first time saves time and money. Hellodropy helps monitor how often this happens and why redeliveries occur.

10. Vehicle Utilization Rate

Measure how much of your fleet is actively used and how efficiently vehicles are deployed.

Conclusion

KPIs are more than just numbers—they’re insights that drive better decisions. With Hellodropy, tracking and acting on these key metrics becomes simple, automated, and impactful. Start measuring what matters and watch your delivery performance skyrocket.